Healey et al. use experiments with chat dialogues to test the hypothesis that language co‐ordination is driven by ‘running repairs’. They replace signals of understanding such as “okay” with weaker, ‘spoof’ signals like “ummm”, and replace specific requests for clarification like “on the left?” with signals that suggest a higher degree of misunderstanding like “what?”. The latter manipulation causes participants to switch rapidly to more abstract forms of referring expression.

Healey et al. introduce the special issue with a brief overview of work on communication in the Cognitive Sciences and some of the historical and conceptual influences that have marginalized the study of miscommunication. Drawing on more recent work in Cognitive Science and Conversation Analysis they argue that miscommunication is in fact a highly structured, ubiquitous phenomenon that is fundamental to human interaction.

Social robots have limited social competences. This leads us to view them as depictions of social agents rather than actual social agents. However, people also have limited social competences. We argue that all social interaction involves the depiction of social roles and that they originate in, and are defined by, their function in accounting for failures of social competence.